Information We Collect

At luntraviqeona, we collect various types of information to provide you with our comprehensive financial control services. The information we gather helps us deliver personalized experiences and maintain the security of your financial data.

• Personal identification information including name, email address, phone number, and mailing address when you create an account or contact us
• Financial information such as account balances, transaction history, spending patterns, and budget categories when you connect your financial accounts
• Technical information including IP address, browser type, device information, and usage patterns when you interact with our platform
• Communication data from emails, chat messages, and support requests you send to our team
• Location data to provide relevant financial insights and comply with regional regulations
• Cookies and similar tracking technologies to enhance your user experience and analyze platform usage

How We Use Your Information

Your information enables us to deliver exceptional financial control services while maintaining the highest standards of privacy and security. We use your data responsibly and only for legitimate business purposes that directly benefit your financial management experience.

Information Sharing and Disclosure

luntraviqeona takes your privacy seriously and maintains strict policies regarding when and how we share your personal information. We never sell your personal data to third parties for marketing purposes, and we only share information in specific circumstances that directly support our services or comply with legal requirements.

• Service providers who help us operate our platform, including cloud hosting services, payment processors, and security vendors
• Financial institutions with your explicit consent when connecting bank accounts or credit cards to our platform
• Legal authorities when required by law, court orders, or to protect our legal rights and user safety
• Business partners for specific features you choose to use, such as third-party financial tools or services
• In the event of a business merger, acquisition, or asset sale, with advance notice to users

Your Privacy Rights

As a luntraviqeona user, you have comprehensive rights regarding your personal information. We believe in transparency and user control, which is why we've made it easy for you to exercise these rights through your account settings or by contacting our privacy team directly.

• Access your personal data and receive a copy of the information we maintain about you
• Correct inaccurate or incomplete personal information in your account
• Delete your account and associated personal data, subject to legal retention requirements
• Restrict or object to certain types of data processing for specific purposes
• Export your data in a portable format to transfer to another service provider
• Withdraw consent for data processing activities that require your explicit permission
• Opt out of marketing communications while maintaining essential service notifications

To exercise these rights, log into your luntraviqeona account and visit the Privacy Settings section, or send an email to our privacy team at info@luntraviqeona.com. We will respond to your request within 30 days and verify your identity before processing any changes to protect your account security.

Data Security and Protection

Protecting your financial information is our highest priority. luntraviqeona employs industry-leading security measures and follows best practices to safeguard your personal and financial data against unauthorized access, disclosure, or misuse.

• 256-bit SSL encryption for all data transmission between your device and our servers
• Advanced firewall systems and intrusion detection to prevent unauthorized access attempts
• Regular security audits and penetration testing by independent cybersecurity firms
• Multi-factor authentication options to secure your account access
• Secure data centers with physical access controls and 24/7 monitoring
• Employee background checks and ongoing security training for all team members
• Incident response procedures to address any potential security breaches promptly

Despite our comprehensive security measures, no system is completely immune to threats. If we detect any security incident that may affect your personal information, we will notify you within 72 hours and provide detailed information about the nature of the incident and steps we're taking to address it.

Data Retention and Deletion

luntraviqeona maintains clear policies regarding how long we retain your personal information and when we delete it from our systems. Our retention periods are based on legal requirements, business needs, and your ongoing relationship with our platform.

When you request account deletion, we begin the process immediately and complete it within 30 days. Some information may be retained longer for legal compliance, such as financial records required for tax purposes or fraud prevention data as mandated by Canadian financial regulations.

International Data Transfers

luntraviqeona operates primarily within Canada, but our cloud infrastructure and some service providers may be located in other countries, including the United States. When we transfer your personal information outside of Canada, we ensure appropriate safeguards are in place to protect your data privacy rights.

• Data processing agreements with all international service providers that include privacy protection clauses
• Compliance with Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)
• Adherence to international privacy frameworks and cross-border data protection standards
• Regular audits of international partners to ensure continued compliance with privacy requirements

Cookies and Tracking Technologies

luntraviqeona uses cookies and similar technologies to enhance your user experience, analyze platform usage, and provide personalized features. These small data files help us remember your preferences, keep you logged in, and improve our services based on how you interact with our platform.

• Essential cookies that are necessary for basic platform functionality and security
• Analytics cookies that help us understand user behavior and improve our services
• Preference cookies that remember your settings and customization choices
• Marketing cookies that enable personalized content and measure advertising effectiveness

You can control cookie settings through your browser preferences or our privacy settings panel. However, disabling certain cookies may limit some platform functionality. We never use cookies to store sensitive financial information like account numbers or passwords.

Changes to This Privacy Policy

luntraviqeona may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We believe in transparency, so we will always notify you of significant changes and give you time to review the updated policy before it takes effect.

When we make changes, we will update the effective date at the top of this policy and send you an email notification if you have an active account. For substantial changes that affect how we collect or use your personal information, we may also display a prominent notice on our platform or request your renewed consent where required by law.